Martech & CX Summit

Past Supporting Partners

Event overview

Organizations are indeed getting ready for the future by looking beyond conventional CX & MarTech methods, to place digital experiences first and evolve along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations. With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of their customers to serve them effectively.

Technology is moving faster today than at any time in human history. Consumer expectations are higher than ever before, and MarTech is key to meeting and exceeding those expectations. This one-day conference will help decode the challenges in connecting customers and unearth new marketing technologies in The Middle East. This, in turn, allows businesses to remain ahead of their competitors, not to mention the increasing importance of customer data, marketing automation, and many other tools for easier management. This one-day summit will feature anecdotes, facts, and analyses from top minds in the Middle East region.

Focused Industries

Virtual Boardroom Agenda

12:00 PM – 12:05 PMWelcome Note by CS events
12:05 PM- 12:20 PM

 

12:20 PM- 12:45 PM 
12:45 PM – 1:00 PM 

speakers

speakers

Mr. David T Boucher

Mr. David T Boucher

Corporate Chief of Service Excellence, Aster DM Healthcare, Dubai


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Dr. Jassim Haji

Dr. Jassim Haji

President, Artificial Intelligence Society Bahrain

    Ms. Laila Al Hadhrami

    Ms. Laila Al Hadhrami

    Smart Cities Development Manager, National Energy Center

      Mr. Abhay Kumar

      Mr. Abhay Kumar

      SVP, Head - Marketing and Digital, Damac Group

        Mr. Lalit Ratnala

        Mr. Lalit Ratnala

        Head of eCommerce & Customer Experience, MAGRABi

          Mr. Sadeq Abdulrasool

          Mr. Sadeq Abdulrasool

          Chief Digital Officer, Homiez.me

            Mr. Nikhil B Krishnan.

            Mr. Nikhil B Krishnan.

            Head of CRM, Al Jenaibi International Automobiles LLC

              Mr. Ahmad Samir

              Mr. Ahmad Samir

              Customer Experience Planning & Design Director, WE, Telecom Egypt

                Mr. Ahmad Chamseddine

                Mr. Ahmad Chamseddine

                Head of Sales, CAFU

                  Ms. Olga Budieri

                  Ms. Olga Budieri

                  Global Head of Customer Experience, Aramex International

                    Ms. Omnia Mostafa

                    Ms. Omnia Mostafa

                    Head of Customer Experience, CEMEX UAE

                      Ms. Menna Fox

                      Ms. Menna Fox

                      Account Executive, EMEA, Medallia

                        Ms. Mai Momani

                        Ms. Mai Momani

                        Head of Client Experience, United Arab Bank

                          Past Speakers
                          Dr. Jassim Haji

                          President, Artificial Intelligence Society Bahrain

                          Mr. David T Boucher

                          Corporate Chief of Service Excellence, Aster DM Healthcare, Dubai

                          Ms. Laila Al Hadhrami

                          Smart Cities Development Manager, National Energy Center

                          Mr. Abhay Kumar

                          SVP, Head - Marketing and Digital
                          Damac Group

                            Mr. Lalit Ratnala

                            Head of eCommerce & Customer Experience, MAGRABi

                            Mr. Sadeq Abdulrasool

                            Chief Digital Officer

                            Homiez.me

                            Mr. Nikhil B Krishnan.

                            Head of CRM, Al Jenaibi International Automobiles LLC

                            Mr. Ahmad Samir

                            Customer Experience & Design Director, WE, Telecom Egypt

                              Mr. Ahmad Chamseddine

                              Head of Sales
                              CAFU

                              Ms. Olga Budieri

                              Global Head of Customer Experience, Aramex International

                              Ms. Menna Fox

                              Account Executive
                              EMEA
                              Medallia

                              Ms. Mai Momani

                              Head of Client Experience

                              United Arab Bank

                                Ms. Seham El Behissy

                                Products and Connected Services Middle East, Renault Middle East

                                Ms. Jade Turley

                                Senior Business Intelligence Consultant, Calabrio

                                Mr. Shriram Srinivasan

                                Product Owner (Retail and Delivery Tech), Leading FMCG Company

                                Mr. Rami Zahran

                                Chief Marketing & Communications Officer , Saudi German Health

                                  Mr. Samer Saad

                                  Regional Manager Middle East
                                  Appsflyer

                                  Mr. Kartik Bhatt

                                  Chief Operating Office

                                  Sharaf Retail

                                  Mr. Abboud Ghanem

                                  Senior Vice President

                                  EMEA, Incorta

                                  Mr. Russel Bacha

                                  Head of Technology and Loyalty
                                  Virgin Megastore

                                    Mr. Izan Coomonte

                                    Sales Director, EMEA

                                    Medallia

                                    Mr. Fares Fares

                                    Strategic Accounts Director,MEA
                                    Medallia

                                    Mr. Kowshik Bhattacharjee

                                    Head of Service Excellence, Medcare Hospitals

                                    Mr Siddharth Biswakarma

                                    Assistant General Manager – Aster Pharmacy

                                      Topics to be Discussed

                                      • FUTURE READY WITH CX-LEAD DIGITAL TRANSFORMATION
                                      • ACTIONABLE STRATEGIES THAT BOOST CUSTOMER ENGAGEMENT
                                      • TO INFINITY AND BEYOND: EXTENDING YOUR CUSTOMER EXPERIENCE JOURNEY
                                      • CONNECTING GAP THROUGH CONVERSATIONAL AI
                                      • TURNING CUSTOMER CHATS INTO CONVERSATIONS
                                      • OPTIMIZING YOUR MARKETING TECH STACK
                                      • USE OF DATA ANALYTICS FOR HYPER-PERSONALISATION
                                      • PERSONALIZATION IS A NEW LOYALTY - AND THE VALUE OF CDP
                                      • METAVERSE: THE KEY TO OPTIMAL CX

                                      Profile of Attendees

                                      • MDs
                                      • Chief Executive Officer
                                      • Chief Marketing Officers
                                      • Chief Innovation officers
                                      • Heads of Digital Marketing
                                      • Heads of Customer Experience
                                      • Heads of Digital Transformation
                                      • Product Heads
                                      • Contact Center Heads
                                      • Loyalty Heads

                                      Media Partners

                                      Past Sponsors & Partners

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                                      Martech & CX Summit 

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