Organizations are indeed getting ready for the future by looking beyond conventional CX & MarTech methods, to place digital experiences first and evolve along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations. With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of their customers to serve them effectively.
Technology is moving faster today than at any time in human history. Consumer expectations are higher than ever before, and MarTech is key to meeting and exceeding those expectations. This one-day conference will help decode the challenges in connecting customers and unearth new marketing technologies in The Middle East. This, in turn, allows businesses to remain ahead of their competitors, not to mention the increasing importance of customer data, marketing automation, and many other tools for easier management. This one-day summit will feature anecdotes, facts, and analyses from top minds in the Middle East region.
Head of eCommerce & Customer Experience, MAGRABi
Chief Digital Officer
Homiez.me
Head of CRM, Al Jenaibi International Automobiles LLC
Customer Experience & Design Director, WE, Telecom Egypt
President, Artificial Intelligence Society Bahrain
Corporate Chief of Service Excellence, Aster DM Healthcare, Dubai
Smart Cities Development Manager, National Energy Center
SVP, Head - Marketing and Digital
Damac Group
Head of Sales
CAFU
Global Head of Customer Experience, Aramex International
Account Executive
EMEA
Medallia
Head of Client Experience
United Arab Bank
Products and Connected Services Middle East, Renault Middle East
Senior Business Intelligence Consultant, Calabrio
Product Owner (Retail and Delivery Tech), Leading FMCG Company
Chief Marketing & Communications Officer , Saudi German Health
Regional Manager Middle East
Appsflyer
Chief Operating Office
Sharaf Retail
Senior Vice President
EMEA, Incorta
Head of Technology and Loyalty
Virgin Megastore
Sales Director, EMEA
Medallia
Strategic Accounts Director,MEA
Medallia
Head of Service Excellence, Medcare Hospitals
Assistant General Manager – Aster Pharmacy