Martech & CX Summit
Past Supporting Partners
Event overview
Organizations are indeed getting ready for the future by looking beyond conventional CX & MarTech methods, to place digital experiences first and evolve along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations. With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of their customers to serve them effectively.
Technology is moving faster today than at any time in human history. Consumer expectations are higher than ever before, and MarTech is key to meeting and exceeding those expectations. This one-day conference will help decode the challenges in connecting customers and unearth new marketing technologies in The Middle East. This, in turn, allows businesses to remain ahead of their competitors, not to mention the increasing importance of customer data, marketing automation, and many other tools for easier management. This one-day summit will feature anecdotes, facts, and analyses from top minds in the Middle East region.
Focused Industries
Topics to be Discussed
- FUTURE READY WITH CX-LEAD DIGITAL TRANSFORMATION
- ACTIONABLE STRATEGIES THAT BOOST CUSTOMER ENGAGEMENT
- TO INFINITY AND BEYOND: EXTENDING YOUR CUSTOMER EXPERIENCE JOURNEY
- CONNECTING GAP THROUGH CONVERSATIONAL AI
- TURNING CUSTOMER CHATS INTO CONVERSATIONS
- OPTIMIZING YOUR MARKETING TECH STACK
- USE OF DATA ANALYTICS FOR HYPER-PERSONALISATION
- PERSONALIZATION IS A NEW LOYALTY - AND THE VALUE OF CDP
- METAVERSE: THE KEY TO OPTIMAL CX
Profile of Attendees
- MDs
- Chief Executive Officer
- Chief Marketing Officers
- Chief Innovation officers
- Heads of Digital Marketing
- Heads of Customer Experience
- Heads of Digital Transformation
- Product Heads
- Contact Center Heads
- Loyalty Heads
Speakers
speakers
Mr. Ellis Wang
The Private Office of Sheikh Saeed bin Ahmed Al Maktoum
Mr. Jonathan Flender
Al Futtaim
Ms. Ilaria Buonpane
Director Of Customer Experince MENA
Talabat
Ms. Vineesha Satwani
Advisor At Office Of His Highness The Ruler's Representative Office At Confidential
Mr. Rami Zahran
Saudi German Health
Mr. Misbah Ali
Head of Technology
Udrive
Mr. kowshik Bhattacharjee
Medcare
Mr. Zafeer Shamsudeen
Al Rawabi
Mr. Sumit Srivastava
Virgin Mobile UAE
Mr. Nader Amiri
Chief Operating Officer
elGrocer
Mr. Amr Abo Hashish
Mr. Alastair Sherriffs
Tradeling
Mr. Gino George
First Abu Dhabi Bank
Mr. Sargun Bawa
Tamara
Mr. Rikin sheth
Musafir.com
Ms. Lianne Braganza-D’Sylva
Mr. Sanjeev Nichani
Past Speakers
Head of eCommerce & Customer Experience, MAGRABi
Chief Digital Officer
Homiez.me
Head of CRM, Al Jenaibi International Automobiles LLC
Customer Experience & Design Director, WE, Telecom Egypt
President, Artificial Intelligence Society Bahrain
Corporate Chief of Service Excellence, Aster DM Healthcare, Dubai
Smart Cities Development Manager, National Energy Center
SVP, Head - Marketing and Digital
Damac Group
Head of Sales
CAFU
Global Head of Customer Experience, Aramex International
Account Executive
EMEA
Medallia
Head of Client Experience
United Arab Bank
Products and Connected Services Middle East, Renault Middle East
Senior Business Intelligence Consultant, Calabrio
Product Owner (Retail and Delivery Tech), Leading FMCG Company
Chief Marketing & Communications Officer , Saudi German Health
Regional Manager Middle East
Appsflyer
Chief Operating Office
Sharaf Retail
Senior Vice President
EMEA, Incorta
Head of Technology and Loyalty
Virgin Megastore
Sales Director, EMEA
Medallia
Strategic Accounts Director,MEA
Medallia
Head of Service Excellence, Medcare Hospitals
Assistant General Manager – Aster Pharmacy
Media Partners
Past Sponsors & Partners
