Martech and CX Summit

Martech & CX Summit

Past Supporting Partners

homies.me Martech and CX Summit
saudi german health logo Martech and CX Summit
artificial intelligence society bahrain Martech and CX Summit
Aster logo Martech and CX Summit
virqin logo Martech and CX Summit
CXSA Middle east logo Martech and CX Summit
aramex logo Martech and CX Summit
united arab bank logo Martech and CX Summit
Martech and CX Summit

Event overview

Organizations are indeed getting ready for the future by looking beyond conventional CX & MarTech methods, to place digital experiences first and evolve along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations. With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of their customers to serve them effectively.

Technology is moving faster today than at any time in human history. Consumer expectations are higher than ever before, and MarTech is key to meeting and exceeding those expectations. This one-day conference will help decode the challenges in connecting customers and unearth new marketing technologies in The Middle East. This, in turn, allows businesses to remain ahead of their competitors, not to mention the increasing importance of customer data, marketing automation, and many other tools for easier management. This one-day summit will feature anecdotes, facts, and analyses from top minds in the Middle East region.

Topics to be Discussed

  • FUTURE READY WITH CX-LEAD DIGITAL TRANSFORMATION
  • ACTIONABLE STRATEGIES THAT BOOST CUSTOMER ENGAGEMENT
  • TO INFINITY AND BEYOND: EXTENDING YOUR CUSTOMER EXPERIENCE JOURNEY
  • CONNECTING GAP THROUGH CONVERSATIONAL AI
  • TURNING CUSTOMER CHATS INTO CONVERSATIONS
  • OPTIMIZING YOUR MARKETING TECH STACK
  • USE OF DATA ANALYTICS FOR HYPER-PERSONALISATION
  • PERSONALIZATION IS A NEW LOYALTY - AND THE VALUE OF CDP
  • METAVERSE: THE KEY TO OPTIMAL CX

Profile of Attendees

  • MDs
  • Chief Executive Officer
  • Chief Marketing Officers
  • Chief Innovation officers
  • Heads of Digital Marketing
  • Heads of Customer Experience
  • Heads of Digital Transformation
  • Product Heads
  • Contact Center Heads
  • Loyalty Heads

Speakers

speakers

Mr. Ellis Wang

Board Of The Executive & Advisory Team
The Private Office of Sheikh Saeed bin Ahmed Al Maktoum
speaker Martech and CX Summit

Mr. Jonathan Flender

Acting Managing Director- Digital
Al Futtaim

speaker Martech and CX Summit

Ms. Ilaria Buonpane


Director Of Customer Experince MENA
Talabat

Ms. Vineesha Satwani

Advisor - Digital Strategy & Transformation
Advisor At Office Of His Highness The Ruler's Representative Office At Confidential
speaker Martech and CX Summit

Mr. Rami Zahran

Chief Marketing & Communications Officer
Saudi German Health

Mr. Misbah Ali


Head of Technology
Udrive



speaker Martech and CX Summit

Mr. kowshik Bhattacharjee

Head of Service Excellence
Medcare


speaker Martech and CX Summit

Mr. Zafeer Shamsudeen

Director Sales and Marketing
Al Rawabi


Mr. Sumit Srivastava

Digital & Commercial Officer
Virgin Mobile UAE

Mr. Nader Amiri


Chief Operating Officer
elGrocer

Mr. Amr Abo Hashish

Group Head of Marketing & Communications, CMRC

Mr. Alastair Sherriffs

Vice President Marketing & Growth
Tradeling

Mr. Gino George

Head Of Customer Analytics & AI
First Abu Dhabi Bank

Mr. Sargun Bawa

Vice President Growth
Tamara


Mr. Rikin sheth

Assistant Vice President
Musafir.com


Ms. Lianne Braganza-D’Sylva

Chief Marketing Officer Cigna Insurance Middle East & Africa

Mr. Sanjeev Nichani

Head - Loyalty & CRM, Apparel Group
Past Speakers
Lalit Ratnala Martech and CX Summit
Mr. Lalit Ratnala

Head of eCommerce & Customer Experience, MAGRABi

Sadeq Abdulrasool Martech and CX Summit
Mr. Sadeq Abdulrasool

Chief Digital Officer

Homiez.me

Nikhil B Krishnan Martech and CX Summit
Mr. Nikhil B Krishnan.

Head of CRM, Al Jenaibi International Automobiles LLC

Ahmad Samir Martech and CX Summit
Mr. Ahmad Samir

Customer Experience & Design Director, WE, Telecom Egypt

Jassim Haji Martech and CX Summit
Dr. Jassim Haji

President, Artificial Intelligence Society Bahrain

David T Boucher Martech and CX Summit
Mr. David T Boucher

Corporate Chief of Service Excellence, Aster DM Healthcare, Dubai

Laila Al Hadhrami Martech and CX Summit
Ms. Laila Al Hadhrami

Smart Cities Development Manager, National Energy Center

Abhay Kumar Martech and CX Summit
Mr. Abhay Kumar

SVP, Head - Marketing and Digital
Damac Group

Ahmad Chamseddine Martech and CX Summit
Mr. Ahmad Chamseddine

Head of Sales
CAFU

Olga Budieri Martech and CX Summit
Ms. Olga Budieri

Global Head of Customer Experience, Aramex International

Menna Fox Martech and CX Summit
Ms. Menna Fox

Account Executive
EMEA
Medallia

Mai Momani Martech and CX Summit
Ms. Mai Momani

Head of Client Experience

United Arab Bank

Seham El Behissy Martech and CX Summit
Ms. Seham El Behissy

Products and Connected Services Middle East, Renault Middle East

Jade Turley Martech and CX Summit
Ms. Jade Turley

Senior Business Intelligence Consultant, Calabrio

Shriram Srinivasan Martech and CX Summit
Mr. Shriram Srinivasan

Product Owner (Retail and Delivery Tech), Leading FMCG Company

Rami Zahran Martech and CX Summit
Mr. Rami Zahran

Chief Marketing & Communications Officer , Saudi German Health

Samer Saad Martech and CX Summit
Mr. Samer Saad

Regional Manager Middle East
Appsflyer

Mr. Kartik Bhatt

Chief Operating Office

Sharaf Retail

Abboud Ghanem Martech and CX Summit
Mr. Abboud Ghanem

Senior Vice President

EMEA, Incorta

Russel Bacha Martech and CX Summit
Mr. Russel Bacha

Head of Technology and Loyalty
Virgin Megastore

Izan Coomonte Martech and CX Summit
Mr. Izan Coomonte

Sales Director, EMEA

Medallia

Fares Fares Martech and CX Summit
Mr. Fares Fares

Strategic Accounts Director,MEA
Medallia

Kowshik Bhattacharjee Martech and CX Summit
Mr. Kowshik Bhattacharjee

Head of Service Excellence, Medcare Hospitals

Siddharth Biswakarma Martech and CX Summit
Mr Siddharth Biswakarma

Assistant General Manager – Aster Pharmacy

    Media Partners

    Past Sponsors & Partners

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    illumio logo Martech and CX Summit
    Medallia logo Martech and CX Summit
    thales logo Martech and CX Summit
    incorta logo Martech and CX Summit
    Appsflyer logo Martech and CX Summit
    calabrio logo Martech and CX Summit
    netskope logo Martech and CX Summit

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